FREQUENTLY ASKED QUESTION
Find answers to the most common questions about our policies and services!
GENERAL OPERATIONS
Our business is open by appointment for established clients who have either registered for a group class, or have pre-booked private training lessons. We do not accept walk-ins or drop-by as it significantly disrupts our operations.
Unless instructed otherwise: we require all pets to be under control and on leash at all times, no exceptions!
FAQ
What if I can't make it and miss a group class? Can I switch? Can I come to another session? Can I get a refund?
With small, semi-private small class sizes, we are unable offer refunds, substitutions, or alternative arrangements to the services provided. We do not allow owners to participate in a different class (no make-ups offered!) due to potential unfair disruptions to other class participants. We allow owners to miss up to 1 week of our 4 week classes without loss of service. Failure to attend 3/4 of the class is cause for dismissal. As an alternative:
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Have a friend or family member join us in your absence
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Schedule a private lesson (pending availability) to go over what you missed in class
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Skip a week and use the handout provided, resuming class upon your return (keeping in mind you can miss a max of 1 session)
If you are unable to attend or commit to a multi-lesson group class, please do not register and consider inquiring about private lessons instead. We are better able to work with owners on their scheduling needs with a private program.
Can my kids or other family members participate in lessons?
The K9ology Center is a family friendly establishment! We welcome kids and family members to join in on the training fun! Minors are encouraged to participate in handling exercises under the guidance of an adult guardian!
BE AWARE!
GROUND FOR DISMISSAL FROM OUR PROGRAMS INCLUDE:
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Failure to execute maintenance training (homework) between lessons, hindering progress of the training program
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Tardiness for your scheduled appointment (a delay of 15+ mins will result in the loss of that lesson!)
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Failure to arrange or abide by our postponements or cancellations policies
We advise all owners be willing, present, and able to commit to the time and efforts required for successful dog training. We encourage and welcome all family members to participate to ensure consistency for yourselves and your dog!
